Shipping and returns
Which countries do you ship to?
We ship to the entire European Union
How much does shipping cost?
- Iberian Peninsula: €5 on orders less than €40
- Balearic Islands : €10 for orders under €60
- Canary Islands, Ceuta and Melilla : €10 for orders under €60
- Metropolitan France: €6.50 for orders under €50
- Rest of the European Union: €10 for orders under €100.
How long do shipments take?
Shipping to mainland Spain and metropolitan France takes 2 to 5 days.
Other shipments may take 7 to 10 days.
What do I do if my package arrives broken?
We protect all our products very carefully to prevent this from happening, but if it does, please contact us at info@quinqueskincare.co and we'll fix it.
Can I return my order?
You can return your order as long as the product is in new condition and the packaging has not been opened. You have 14 days from the date of receipt to request a return at info@quinqueskincare.co.
Buy online
The product I want is out of stock.
If the product you want is out of stock, we recommend signing up to be the first to know when it's back in stock.
Do you send samples?
Of course! All our orders come with samples of our bestsellers so you can continue exploring the brand.
Are there any active discounts?
You'll receive a 10% discount when you subscribe to our newsletter, plus you'll be the first to know when we run a promotion.
What payment methods can I use?
You can pay by credit card, debit card, or Bizum.
Subscriptions
What does the subscription consist of?
We'll send you products automatically every 2, 4, or 6 months. All subscribers will receive a 10% discount on their purchases and free shipping.
How will I know when my next order will be shipped?
You'll receive a notification when a new order is placed, and you can modify your subscription at any time from your account.
Can I change the frequency of shipments?
You can change the frequency of your emails or cancel your subscription from your account.
About the product
Do products expire?
Our products don't have an expiration date because they're cosmetic products. They do have a use-by date from opening, and it's indicated on the bottle of each product.
Is your packaging recyclable?
All our product packaging is recyclable.
Do you test on animals? Are your products vegan?
Never. Our products are vegan and cruelty-free.
Can I use your products while pregnant?
At this time, we have not certified the use of our products for pregnant or nursing mothers, so we cannot safely recommend their use. Always consult your doctor before using our products.
Are your products comedogenic?
We formulate our products to be suitable for all skin types, and we test them to ensure they don't cause a reaction on any skin type.
Still have questions?
Contact us using the form below and someone from our team will be in touch with you shortly.